Refund and Returns Policy

Thank you for shopping at REZO GAMING. We want you to be satisfied with your purchase. Please read our Refund and Returns Policy carefully.

1. Returns Eligibility

You are eligible for a return if:

• The item is unused, unopened, and in the same condition you received it
• The item is in its original packaging

⚠️ Items that are damaged due to misuse or normal wear are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Digital products, game keys, or downloadable content
• Gift cards or vouchers
• Opened or used gaming accessories
• Items marked as final sale

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Clear photos or video of the issue

We will arrange a replacement or refund at no extra cost.

4. Refunds

Once your return is received and inspected:

• You will be notified by email
• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

⏳ Bank or payment provider processing times may vary.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping fees are non-refundable

6. Order Cancellations

• Orders can be canceled before shipping only
• Once shipped, the order must follow the return process

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.
To request an exchange, contact us at the email below.

8. Digital Products Policy

All digital items (including game codes and downloadable products) are non-refundable once delivered, unless required by law.

9. Contact Us

For returns, refunds, or questions, contact us at:

REZO GAMING
Website: https://rezogaming.com/
Email: Info@rezogaming.com